Video as a Service
Introducing our ‘Video as a Service’ (VaaS) offering – your ultimate solution for comprehensive video conferencing needs. With a convenient monthly fee structure, we provide the latest conference equipment deployment, meticulous installation, and prompt, reliable service. Our VaaS model eliminates the need for heavy upfront investment, allowing you to enjoy top-tier video communication technology without the capital expenditure. We have multiple models available to meet the financial needs of your organization.
Experience the ease and efficiency of our end-to-end solution, specifically designed to keep your team connected and collaborative, regardless of location. Our dedicated service support ensures your systems run seamlessly, leaving you free to focus on what truly matters – your business. Embrace the simplicity, flexibility, and cost-effectiveness of ‘Video as a Service’ with Mergent Systems.
Support and Maintenance
Superior Support and Service for Your Video Conference Rooms
At Mergent Systems, we take pride in providing unparalleled support and service for your video conference rooms. Our team of dedicated professionals is committed to ensuring that your video conferencing systems perform at their best, every time.
- Manufacturer Maintenance Plans: We deftly manage manufacturer maintenance plans on your behalf, coordinating directly with manufacturers to ensure your equipment remains in optimal condition. Our proactive approach ensures that your systems are always updated and performing at their peak.
- Call and Email Support: Our responsive support team is just a call or an email away, ready to assist you with any inquiries or concerns. We strive to provide immediate, effective solutions to keep your operations running smoothly.
- Ticket Tracking: Our sophisticated ticket tracking system ensures that every service request is addressed promptly and resolved efficiently. You can easily raise a ticket, and our team will swing into action, delivering swift and effective solutions.
- Reporting: Transparency is at the heart of our service. We provide regular, detailed reports on service requests, performance, and resolutions, keeping you informed and in control at all times.
With Mergent Systems, rest assured that your video conference rooms are in expert hands. We’re committed to providing the highest level of support and service, tailored to your unique needs.