**The pricing reflected on the schedule is (i) not an offer to contract and (ii) also only available to CA State Agencies.


SaaS:
SKU # |
Product Description |
MSRP |
Public Sector |
---|---|---|---|
VQ.SaaS | Virtual Queuing Module | $13,575 | $12,896 |
AS.SaaS | Appointment Scheduling Module | $13,575 | $12,896 |
DS.SaaS | Digital Signage Module | $9,250 | $8,788 |
API.SaaS | RESERVE Connect (API Integrations) | $8,500 | $8,075 |
AR.SaaS | Analytics / Reporting (Live Monitoring Dashboard, BI Reporting Portal) | $5,250 | $4,988 |
SUR.SaaS | Customer/Employee Satisfaction Surveys | $4,750 | $4,513 |
UAT.SaaS | UAT/Test Environment | $4,250 | $4,038 |
ENG.SaaS | Support with Level 3 Engineers | $11,525 | $10,949 |
IM1.SaaS | Integration of Customer Interface of Delivery Management System (Bronze) | $5,550 | $5,273 |
IM2.SaaS | Integration of Customer Interface of Delivery Management System (Silver) | $6,000 | $5,700 |
IM3.SaaS | Integration of Customer Interface of Delivery Management System (Gold) | $6,800 | $6,460 |
SM1.SaaS | Software Monitoring & Management Services (Bronze) | $4,875 | $4,631 |
SM2.SaaS | Software Monitoring & Management Services (Silver) | $5,355 | $5,087 |
SM3.SaaS | Software Monitoring & Management Services (Gold) | $6,355 | $6,037 |
LA1.SaaS | License Activation Fee – Audio (Bronze) | $2,300 | $2,185 |
LA2.SaaS | License Activation Fee – Audio (Silver) | $2,575 | $2,446 |
LA3.SaaS | License Activation Fee – Audio (Gold) | $3,150 | $2,993 |
CC.SaaS | Chatbot Concierge (Two-Way Messaging functionality)
– Up to 40,000 conversations |
$2,763 | $2,625 |
VA.SaaS | Video Appointments (Fully Integrated video solution that empowers agencies to seamlessly deliver virtual services)
– Up to 20,000 video appointments |
$4,086 | $3,882 |
SMS.SaaS | SMS Messaging
– Up to 2,500,000 messages (outbound & inbound) |
$15,987 | $15,188 |
Implementation:
SKU # |
Job Title |
Job Description |
Minimum Education / Certification Level |
Minimum Years of Experience |
MSRP Hourly Rate |
Public Sector Hourly Rate |
---|---|---|---|---|---|---|
PM.S | Project Manager | Oversee all aspects of the project, leading a team on large projects or a significant segment of large and complex projects. |
B.A. or B.S. degree in related field | 7 | $200 | $190 |
SE.S | Software Engineer | Analyze functional business applications and design specifications for functional activities. | B.A. or B.S. degree in related field | 10 | $205 | $195 |
FA.S | Functional Analyst | Responsible for documenting and strategizing process improvements for current business processes and performing functional allocation to identify required tasks and their interrelationships. | B.A. or B.S. degree in related field | 10 | $175 | $166 |
UX.UI.S | User Interface/User Experience UX/UI Designer | Manage technical staff and technical resources to priority needs and lead professional development and work culture for high performing teams. |
B.A. or B.S. degree in related field | 7 | $170 | $162 |
TE.L | Tester | Assistive technology quality assurance technician providing evaluation, testing, and auditing services for implementation. | B.A. or B.S. degree in related field | 5 | $150 | $143 |
SKU # |
Implementation Services |
MSRP |
Public Sector |
---|---|---|---|
CON.GLD | System Setup / Configuration | $110,004 | $104,504 |
IMP.SRV | Implementation Supervision, Creation of Rules and Configuration of Workflow | $54,996 | $52,246 |
TEC.AMS | Technical Account Management Services | $65,004 | $61,754 |
DM.SRV | Data Migration Services | $95,004 | $90,254 |
CLI.GLD | Client Support Services | $62,496 | $59,371 |
Training:
SKU # |
Class Title |
Class Description |
# of Students |
MSRP |
Public Sector |
---|---|---|---|---|---|
TRA.RPC | Training of the solution | Training of the entire solution | Unlimited | $35,000 | $33,250 |