Background
SaaS:
SKU #
Product Description
MSRP
Public Sector
VQ.SaaS Virtual Queuing Module $13,575 $12,896
AS.SaaS Appointment Scheduling Module $13,575 $12,896
DS.SaaS Digital Signage Module $9,250 $8,788
API.SaaS RESERVE Connect (API Integrations) $8,500 $8,075
AR.SaaS Analytics / Reporting (Live Monitoring Dashboard, BI Reporting Portal) $5,250 $4,988
SUR.SaaS Customer/Employee Satisfaction Surveys $4,750 $4,513
UAT.SaaS UAT/Test Environment $4,250 $4,038
ENG.SaaS Support with Level 3 Engineers $11,525 $10,949
IM1.SaaS Integration of Customer Interface of Delivery Management System (Bronze) $5,550 $5,273
IM2.SaaS Integration of Customer Interface of Delivery Management System (Silver) $6,000 $5,700
IM3.SaaS Integration of Customer Interface of Delivery Management System (Gold) $6,800 $6,460
SM1.SaaS Software Monitoring & Management Services (Bronze) $4,875 $4,631
SM2.SaaS Software Monitoring & Management Services (Silver) $5,355 $5,087
SM3.SaaS Software Monitoring & Management Services (Gold) $6,355 $6,037
LA1.SaaS License Activation Fee – Audio (Bronze) $2,300 $2,185
LA2.SaaS License Activation Fee – Audio (Silver) $2,575 $2,446
LA3.SaaS License Activation Fee – Audio (Gold) $3,150 $2,993
CC.SaaS Chatbot Concierge (Two-Way Messaging functionality)

– Up to 40,000 conversations

$2,763 $2,625
VA.SaaS Video Appointments (Fully Integrated video solution that empowers agencies to seamlessly deliver virtual services)

– Up to 20,000 video appointments

$4,086 $3,882
SMS.SaaS SMS Messaging

– Up to 2,500,000 messages (outbound & inbound)

$15,987 $15,188

Implementation:
SKU #
Job Title
Job Description
Minimum Education / Certification Level
Minimum Years of Experience
MSRP Hourly Rate
Public Sector Hourly Rate
PM.S Project Manager Oversee all aspects of the project, leading a team on large projects or a significant segment of
large and complex projects.
B.A. or B.S. degree in related field 7 $200 $190
SE.S Software Engineer Analyze functional business applications and design specifications for functional activities. B.A. or B.S. degree in related field 10 $205 $195
FA.S Functional Analyst Responsible for documenting and strategizing process improvements for current business processes and performing functional allocation to identify required tasks and their interrelationships. B.A. or B.S. degree in related field 10 $175 $166
UX.UI.S User Interface/User Experience UX/UI Designer Manage technical staff and technical resources to priority needs and lead professional
development and work culture for high performing teams.
B.A. or B.S. degree in related field 7 $170 $162
TE.L Tester Assistive technology quality assurance technician providing evaluation, testing, and auditing services for implementation. B.A. or B.S. degree in related field 5 $150 $143
SKU #
Implementation Services
MSRP
Public Sector
CON.GLD System Setup / Configuration $110,004 $104,504
IMP.SRV Implementation Supervision, Creation of Rules and Configuration of Workflow $54,996 $52,246
TEC.AMS Technical Account Management Services $65,004 $61,754
DM.SRV Data Migration Services $95,004 $90,254
CLI.GLD Client Support Services $62,496 $59,371

Training:
SKU #
Class Title
Class Description
# of Students
MSRP
Public Sector
TRA.RPC Training of the solution Training of the entire solution Unlimited $35,000 $33,250

**The pricing reflected on the schedule is (i) not an offer to contract and (ii) also only available to CA State Agencies.