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Pricing
SASS
Virtual Queuing Module
MSRP: $13,575
Public Sector: $12,896
Appointment Scheduling Module
MSRP: $13,575
Public Sector: $12,896
Digital Signage Module
MSRP: $9,250
Public Sector: $8,788
RESERVE Connect (API Integrations)
MSRP: $8,500
Public Sector: $8,075
Analytics / Reporting (Live Monitoring Dashboard, BI Reporting Portal)
MSRP: $5,250
Public Sector: $4,988
Customer/Employee Satisfaction Surveys
MSRP: $4,750
Public Sector: $4,513
UAT/Test Environment
MSRP: $4,750
Public Sector: $4,513
Support with Level 3 Engineers
MSRP: $11,525
Public Sector: $10,949
Integration of Customer Interface of Delivery Management System (Bronze)
MSRP: $5,550
Public Sector: $5,273
Integration of Customer Interface of Delivery Management System (Silver)
MSRP: $6,000
Public Sector: $5,700
Integration of Customer Interface of Delivery Management System (Gold)
MSRP: $6,800
Public Sector: $6,460
Software Monitoring & Management Services (Bronze)
MSRP: $4,875
Public Sector: $4,631
Software Monitoring & Management Services (Silver)
MSRP: $5,355
Public Sector: $5,087
Software Monitoring & Management Services (Gold)
MSRP: $6,355
Public Sector: $6,037
License Activation Fee – Audio (Bronze)
MSRP: $2,300
Public Sector: $2,185
License Activation Fee – Audio (Silver)
MSRP: $2,575
Public Sector: $2,446
License Activation Fee – Audio (Gold)
MSRP: $3,150
Public Sector: $2,993
Chatbot Concierge (Two-Way Messaging functionality)
– Up to 40,000 conversations
MSRP: $2,763
Public Sector: $2,625
Video Appointments (Fully Integrated video solution that empowers agencies to seamlessly deliver virtual services)
– Up to 20,000 video appointments
MSRP: $4,086
Public Sector: $3,882
SMS Messaging
– Up to 2,500,000 messages (outbound & inbound)
MSRP: $15,987
Public Sector: $15,188
Implementation
Job Title: Project Manager
Oversee all aspects of the project, leading a team on large projects or a significant segment of large and complex projects.
Minimum Education / Certification Level: B.A. or B.S. degree in related field
Minimum Years of Experience: 7
MSRP Hourly Rate: $200
Public Sector Price/ Hourly Rate: $190
Job Title: Software Engineer
Analyze functional business applications and design specifications for functional activities.
Minimum Education / Certification Level: B.A. or B.S. degree in related field
Minimum Years of Experience: 10
MSRP Hourly Rate: $205
Public Sector Price/ Hourly Rate: $195
Job Title: Functional Analyst
Responsible for documenting and strategizing process improvements for current business processes and performing functional allocation to identify required tasks and their interrelationships.
Minimum Education / Certification Level: B.A. or B.S. degree in related field
Minimum Years of Experience: 10
MSRP Hourly Rate: $175
Public Sector Price/ Hourly Rate: $166
Job Title: User Interface/User Experience UX/UI Designer
Manage technical staff and technical resources to priority needs and lead professional
development and work culture for high performing teams.
Minimum Education / Certification Level: B.A. or B.S. degree in related field
Minimum Years of Experience: 7
MSRP Hourly Rate: $170
Public Sector Price/ Hourly Rate: $162
Job Title: Tester
Assistive technology quality assurance technician providing evaluation, testing, and auditing services for implementation.
Minimum Education / Certification Level: B.A. or B.S. degree in related field
Minimum Years of Experience: 5
MSRP Hourly Rate: $150
Public Sector Price/ Hourly Rate: $143
Job Title: Tester
Assistive technology quality assurance technician providing evaluation, testing, and auditing services for implementation.
Minimum Education / Certification Level: B.A. or B.S. degree in related field
Minimum Years of Experience: 5
MSRP Hourly Rate: $150
Public Sector Price/ Hourly Rate: $143
Training
Class Title: Training of the Solution
Training of the entire solution
# of Students: Unlimited
MSRP: $35,000
Public Sector Price: $33,250
Job Title: Senior Information Architect
Provides implementation supervision and creation of rules and workflow.
Minimum Education / Certification Level: B.A. or B.S. degree in related field
Minimum Years of Experience: 4
MSRP Hourly Rate: $268.75
Public Sector Price/ Hourly Rate: $268.75
Job Title: Senior Integration Engineer
Provides technical implementation support for 3rd party integrations and custom development if applicable.
Minimum Education / Certification Level: B.A. or B.S. degree in related field
Minimum Years of Experience: 6
MSRP Hourly Rate: $325
Public Sector Price/ Hourly Rate: $325
System Setup / Configuration
MSRP: $110,004
Public Sector: $104,504
Implementation Supervision, Creation of Rules and Configuration of Workflow
MSRP: $54,996
Public Sector: $52,246
Technical Account Management Services
MSRP: $65,004
Public Sector: $61,754
Data Migration Services
MSRP: $95,004
Public Sector: $90,254
Client Support Services
MSRP: $62,496
Public Sector: $59,371
**The pricing reflected on the schedule is (i) not an offer to contract and (ii) also only available to CA State Agencies.
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